Contact our helpdesk

PLEASE NOTE: This helpdesk ONLY provides advice on technical issues arising from the use of the Platform. We do not provide legal advice about the law or procedure relating to arbitrations.

Support is available by FAQS, telephone and e-mail during the hours of 8 a.m. to 6 p.m. GMT, Monday to Friday, except days when the Banks in England and Wales are closed for business. Emails will receive an automatic acknowledgement reply with a detailed response within 4 working hours of the email being received.

Telephone calls will be answered promptly and immediately referred to our support team who will respond with a support call within 4 working hours of a call being received.

If you would prefer, please call 020 3143 3333, for support.